About Ultimate Complex Care
Ultimate Complex Care is a CQC-regulated specialist adult community care provider supporting adults aged 18 and over. From everyday Home Care and companionship to Supported Living, Complex Care and delegated healthcare support where appropriate, we combine compassionate practice with skilled teams, strong governance and collaborative working.
Our mission
Established in Weston-super-Mare, Ultimate Complex Care has developed from a trusted Home Care provider into a specialist adult community care organisation supporting young adults, working-age adults and older people.
Home Care remains central to our work, alongside Supported Living, Complex Care, Learning Disabilities and Autism support, Mental Health Support and delegated healthcare where appropriate. We work collaboratively with individuals, families, commissioners and healthcare professionals to deliver safe, responsive and outcome-focused care across North Somerset and the wider South West.
Support designed around each person’s needs, preferences, routines and goals.
Helping people maintain skills, build confidence and exercise meaningful choice.
Promoting dignity, rights and proactive support while reducing unnecessary restriction.
Respecting identity, communication, culture, disability and individual experience.
Being open, responsible and clear with people, families, colleagues and partners.
Learning from feedback, outcomes, audits and incidents to strengthen our services.
Our leadership combines operational experience, Registered Nurse expertise, care coordination and robust business governance. Together, the team supports safe service delivery, workforce development, regulatory compliance and continuous improvement.
Registered Manager & Director | Registered Mental Health Nurse
Provides overall operational leadership, clinical governance, quality assurance, safeguarding oversight, regulatory compliance and commissioner engagement.
Finance Director & Business Operations Lead
Leads financial governance, resource planning, business continuity, administration and the systems that support sustainable frontline services.
Service Manager
Oversees day-to-day service delivery, mobilisation, care coordination, staff supervision, quality monitoring and professional liaison.
Care Coordinator & Assessor
Coordinates assessments, personalised care plans, reviews, risk management, outcome monitoring and communication with families and professionals.
A flexible continuum from companionship and personal care to Supported Living and highly complex support.
Registered Nurse leadership and clinical oversight support delegated healthcare where applicable and within agreed care pathways.
PBS Leads and practitioners promote proactive, person-centred and least restrictive practice, working with Thrive where appropriate.
Structured induction, role-specific training, competency assessment, supervision and continuing professional development.
CQC regulation, safeguarding, digital care planning, medication governance, auditing, incident learning and continuous improvement.
Collaborative working with individuals, families, commissioners, Local Authorities, NHS teams and other professionals.
Our responsibilities extend beyond care delivery. We invest in our colleagues, support local communities and help create inclusive routes into health and social care.
Our commitments include Year 10 and Year 11 work-experience opportunities, local school engagement, foodbank donations, Race for Life and other fundraising activities, Disability Confident participation, colleague wellbeing support, professional development, career progression and team-building activities.
Whether you are arranging everyday Home Care, specialist support or a transition into Adult Services, our team will listen, explain availability and guide you through the next steps.
Common questions
We support adults aged 18 and over, including young people transitioning into Adult Services, working-age adults and older people with a wide range of health, disability and social care needs.
Our services include Home Care and companionship, Complex Care, Supported Living, Learning Disabilities and Autism support, Mental Health Support, neurological and dementia care, transition support and delegated healthcare where appropriate.
Yes. Ultimate Complex Care is regulated by the Care Quality Commission and registered for Treatment of Disease, Disorder or Injury.
Where delegated healthcare forms part of an agreed care plan, appropriately trained and competency-assessed staff work within defined protocols, with Registered Nurse leadership and clinical oversight where applicable and in partnership with relevant NHS or healthcare professionals.
We provide services across North Somerset, Weston-super-Mare and parts of the wider South West, including NHS Devon ICB areas. Contact our team to confirm availability in a specific location.
Individuals, families, commissioners, case managers and healthcare professionals can contact us by telephone, email or the website referral form.
Make a referral
Tell us about the support required and our team will contact you to discuss the next steps.
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