Mental health support
Our approach to mental health support is person-centred, recovery-focused and trauma-informed. We recognise the importance of suicide and self-harm awareness, robust individualised risk assessment, early identification of changing risk and appropriate escalation through agreed clinical and safeguarding pathways.
We support adults aged 18 and over living with enduring mental health needs, including people whose mental health sits alongside complex social care needs, disability or physical health needs.
Who it is for
Support is planned around the whole person and the life they want, not around a diagnosis.
What the package includes
Six things shape every mental health package we deliver.
Plans are built around the person’s own goals and what recovery means to them, reviewed as things change.
Support recognises the impact of trauma and works to the least restrictive approach that keeps the person safe.
Individualised risk assessment, suicide and self-harm awareness, and escalation through agreed clinical and safeguarding pathways.
Routines, activity, relationships and community participation that give the day shape and purpose.
We work alongside community mental health teams, GPs and other professionals rather than in place of them.
RMN leadership and clinical oversight apply where this forms part of the agreed arrangement, not to every package.
Assurance
The evidence behind a mental health package matters as much as the plan itself.
Experience
These describe areas of experience, not the people we support.
Feedback and review
We check whether support is working by asking the people involved and by looking at what the records show, rather than by assuming.
What we learn changes the plan, the training and, where needed, the team around the person.
Tell us about the person and their circumstances. We will explain what we can support, be clear about assessment and current capacity, and agree the pathways for escalation before anything begins.
Mental health questions
This service is not an emergency or crisis service. If someone is in immediate danger, call 999. For urgent mental health support, contact the person’s local NHS urgent mental health helpline or their community mental health team. Escalation routes for the people we support are agreed and recorded in their plan before support begins.
Adults aged 18 and over living with enduring mental health needs, including people whose mental health sits alongside learning disability, autism, physical health needs or complex social circumstances.
It means recognising the impact past experiences may have, adapting how support is delivered, and working to the least restrictive approach that keeps the person safe.
No. RMN leadership and clinical oversight apply where this forms part of the agreed arrangement. Packages are delivered by trained, competency-assessed support teams.
Through individualised risk assessment, day-to-day observation recorded by the team, suicide and self-harm awareness training, and escalation through the agreed clinical and safeguarding pathways.
Call 01934 416585, email enquiries@ultimate-complex-care.co.uk or use the referral form on this website.
Make a referral
Tell us about the support required and our team will contact you to discuss the next steps.
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