Specialist transport
Planned, risk-assessed and person-centred transport support for people who need more than a driver.
Journeys are arranged around the person, their communication and their support needs, with trained escorts where required and clear handover at both ends.
Who it supports
Transport is planned for people whose journeys need preparation rather than simply a vehicle.
What is included
Arrangements are agreed in advance so the journey is predictable for everyone involved.
Escorts trained for the person’s needs travel with them where this is agreed as part of the arrangement.
Accessible vehicles are arranged where required and where suitable transport is available.
Where appropriate, travel plans draw on Positive Behaviour Support so journeys are proactive and least restrictive.
Routes, stops and handover arrangements are risk-assessed and recorded before travel.
Journeys are scheduled in advance with agreed timings, and changes are communicated as early as we can.
We coordinate with families, placements, schools, colleges and commissioners so everyone knows the plan.
Governance
The same governance that applies to care applies to travel.
How we plan
Three steps sit behind every arrangement, whether it is a single journey or a regular pattern.
Tell us about the person, the journey and what needs to be in place. We will explain what can be arranged, what it depends on, and give an honest response about availability.
Transport questions
No. Specialist Transport is a planned, pre-arranged service. It is not an emergency ambulance service and should not be used in an emergency. In an emergency, call 999.
Trained support escorts travel with the person where this is agreed as part of the arrangement. The number and type of escort is set out in the travel plan.
Yes, where suitable accessible transport is available and the arrangement has been agreed in advance. Equipment and securing arrangements are checked as part of planning.
Journeys are planned in advance so that risk assessment, escort arrangements and handover can be agreed. Timescales depend on the journey and current availability.
Changes are communicated as early as we can to the person, family and any receiving service, and the travel record is updated.
Call 01934 416585, email enquiries@ultimate-complex-care.co.uk or use the referral form on this website.
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Tell us about the support required and our team will contact you to discuss the next steps.
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