Independent feedback helps individuals, families and professionals make informed choices about care. We welcome reviews from the people we support and those involved in their care, and use what we learn to strengthen our services.
Read independently published feedback about Ultimate Complex Care. The current rating, review count and review content shown below are supplied directly by homecare.co.uk.
We seek feedback from the people we support, families, representatives, professionals and commissioners so that decisions reflect lived experience as well as service evidence.
We ask whether support promotes choice, dignity, independence and progress towards each person’s goals.
We listen to those who know the person well and keep communication open, respectful and responsive.
We welcome feedback on communication, service delivery, risk management, care records and agreed outcomes.
Positive feedback and concerns are recorded, reviewed and used to identify learning and improvements.
Feedback is reviewed through our quality and governance systems, with learning shared, actions recorded and improvements monitored.
People and families can share public feedback through homecare.co.uk and other recognised feedback channels.
Care reviews, satisfaction surveys and day-to-day conversations help us understand what is working and what may need to change.
We review themes, agree appropriate actions and monitor whether changes improve people’s experiences and outcomes.
Whether you are arranging care for yourself or someone else, or making a professional referral, our team can explain our services, current availability and assessment process.
Feedback questions
Independently published reviews are available on homecare.co.uk, and the current rating and review content are shown on this page directly from that source.
The people we support, their families and representatives, and the professionals and commissioners involved in their care are all welcome to give feedback.
Through independent review platforms, care reviews, satisfaction surveys and everyday conversations between people, families and our teams.
Feedback is reviewed through our quality and governance systems. Themes are identified, actions are agreed and recorded, and improvements are monitored.
Contact our team by telephone or email, or speak to any member of staff. Concerns and complaints are recorded, reviewed and used to identify learning.
Through care reviews, contract and service meetings, direct contact with our team, or the professionals and referrals route on this website.
Make a referral
Tell us about the support required and our team will contact you to discuss the next steps.
See our Privacy Policy for how we handle your information.
