Commissioner partnerships
Ultimate Complex Care works with commissioners to plan personalised community services for adults aged 18 and over. Our approach combines person-centred planning, clear governance, transparent communication and services that can adapt as needs change.
Packages may range from Home Care and Supported Living to Complex Care, specialist disability support and delegated healthcare support where appropriate.
Planned in partnership
We agree the intended outcomes, responsibilities, care model, review arrangements and escalation routes before support begins. The individual’s goals, communication, preferences, safety and independence remain central throughout.
Who we work with
We work with the organisations and professionals who plan, fund and oversee adult community care.
How it works
Four stages from first enquiry to an established, reviewed package.
The plan
Every plan covers the same ground, whatever the size of the package.
Governance & assurance
Evidence commissioners can ask for at any point.
Outcomes
Outcomes are agreed and reviewed with the individual and the relevant partners. They describe what a package is working towards, not a guaranteed result.
Communication
Reporting arrangements are agreed when the package is set up, so nothing depends on chasing.
Prevent, reduce, delay
Three ways community support can change the shape of someone’s care over time.
We will discuss the person’s needs, intended outcomes, commissioning requirements and the information needed to assess suitability and capacity.
Commissioning questions
Local Authorities and Adult Social Care, NHS commissioners and ICB teams, integrated care and community health teams, case managers, Court of Protection representatives and housing partners.
Costing follows the assessed care model, staffing and competency requirements agreed with the commissioner. Mobilisation begins once the people, information, training and safeguards are in place.
CQC registration, safeguarding and escalation procedures, training and competency records, medication governance, digital care records, audit outcomes and incident learning.
Changes are recorded and escalated through the agreed route, the plan is reviewed with the individual and relevant partners, and the package is adjusted rather than restarted.
Against the outcomes agreed at the outset, reviewed with the individual and relevant partners, and reported at the frequency and in the format agreed when the package was set up.
It shapes how packages are planned: supporting independence and early recognition of change, reducing avoidable risk through timely support, and coordinating care that can delay escalation to more intensive settings.
Make a referral
Tell us about the support required and our team will contact you to discuss the next steps.
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